GrowLytics automatically refunds credits when an operation fails before completing successfully. This applies across every tool: if a URL submission fails before reaching a search engine, if an SEO audit module errors out before returning results, if an AdSense readiness check fails to complete, or if a domain authority check fails before returning a score, the credit cost is returned to your balance automatically and immediately — no support request needed.
GrowLytics pricing has two parts: pre-built packages with a billing cycle (monthly, quarterly, biannual, or annual), and pay-as-you-go credit packs with no subscription at all. Credits from either never expire and stack together. This policy applies to both — see the specific sections below for how each is refunded.
If you are not satisfied with your subscription package within the first 7 days of your first paid billing cycle, contact us at support@grow-lytics.com for a full refund. This guarantee applies to your first subscription only — it does not apply to renewals, upgrades, or subsequent purchases.
Payments on GrowLytics are currently confirmed manually by our team rather than through instant automated billing. This means: (1) credits or package access are activated only after your payment is confirmed, so you will never be charged without receiving the corresponding credits or access, and (2) approved refunds are also processed manually and may take up to 5 business days to reach your original payment method, rather than being instant.
Email support@grow-lytics.com with your account email and the reason for the refund request. Include the date of the charge and, if relevant, which tool or operation was affected. We review every request individually and respond within 5 business days.
If you believe you were charged incorrectly — for a duplicate transaction, a mismatched amount, or an operation you believe should have auto-refunded but didn't — contact support within 30 days of the charge. We investigate every billing dispute and aim to respond within 48 hours with a resolution or a request for more detail.
All GrowLytics pricing is in US Dollars (USD). Your bank or payment provider may apply its own currency conversion and fees if your account is not USD-denominated — those conversion fees are outside our control and are not covered by this policy.
We may update this refund policy as our pricing and packages evolve. Material changes will update the "Last updated" date above. The policy in effect at the time of your purchase governs that transaction.